Frequently Asked Questions
Generally, we excel at front-end marketing, sales, business development and operations related projects. Examples include custom websites, web apps, software sourcing, installation, & systems integration, new business or product launches, affiliate programs, book publishing, online courses, plus design & content related projects such as identity systems, branding, advertising, newsletters, slide decks, marketing collateral, content and other creative assets. We also excel at installing the systems, workflows, and operating efficiencies for creating a more scalable, self-managing business, including strategy and modeling, process automation, documentation, staffing, handbooks, and standard procedures. To inquire about your project, reach-out and one of our project therapists (aka specialists) can quickly determine if we are a good fit for your project.
Our services are best suited for entrepreneurs, business owners and executives who prefer to delegate their daily project duties to a skilled project manager who is accountable for driving daily progress. This generally involves projects requiring frequent communication and tight coordination between multiple people including and not limited to content, design, development and select 3rd parties.
Step #1: Send us a brief description of your project with your contact information.
Step # 2: We’ll schedule a time to discuss your vision and goals. If you decide to take the next step, an initial fee equivalent to one month’s service is paid upfront for mapping and documenting your project. This is where we extract your vision into a detailed development roadmap. This step can take a few days to a month, depending on the scope and complexity of your project.
Step #3: Once your roadmap is completed with line-item requirements, roles, scope, list of deliverables, acceptance criteria, and estimated budget, development can begin. If you have a team, we’ll embed into your existing environment. If you need a team, we’ll assemble one for you for the duration of your project.
Step #4: Only after you approve your final project roadmap and budget, will work begin.
Every project is unique with variables that influence timelines. Milestones are agreed-upon each week with defined commitments. Timelines become clearer once your V-PL sees how efficiently your project team is operating on a daily and weekly basis. When goals are clear, when decision-velocity is consistently high with few interruptions, your project will accelerate. If there are multiple stakeholders involved in the decision process, timelines will be impacted. Additionally, successful completion occurs sooner when teams are wholly focused on your project alone. This insures optimum sustained focus and attention.
Once we’ve mapped-out your project in writing, we’ll engage the creative and technical talent needed to complete the job. We’ll compile a fully transparent, end-to-end quote that covers the entire scope of work. Only after you approve the final requirements and quote will development begin.
There is never any obligation to start your project. Once we map your requirements into a completed, working roadmap with a written, itemized budget, you’ll have all the information you need to make a final go, no-go decision or to hire another team. If you don’t already have your project mapped-out in writing, we charge a one-time mapping fee equivalent to one-month’s service. As mentioned, this step can take as little as a few days or up to a month depending on the scope and complexity of your project. You are of course free to begin development at any future point after your roadmap is completed.
Your V-PL reports to you. They meet with you weekly to assess progress, review priorities, make adjustments, and refine tasks in close coordination with your development team and/or 3rd party vendors. They are the glue that keeps the boat intact and the navigator that keeps everyone rowing in the same direction.
Yes, your V-PL is capable of managing multiple projects simultaneously, however, because V-PLs operate on a fractional basis, rates are quoted based on the unique demands of each project and the skills and experience required.
No. We charge a flat monthly rate for driving your project, billed in 30-day cycles until your project is completed. An estimated completion timeline will be provided in your roadmap. Our goal is to get in, get your project done, and smoothly transition out, while teaching you and/or your team how to efficiently leverage the system and cadence for future development needs.
We’ve found a fixed-scope approach generally falls short of expectations, disappointing both stakeholders and development teams. During development, needs and priorities often change mid-stream as business dynamics evolve and the environment shifts. Inevitably, deadlines become moving targets, teams enter “hair-on-fire mode” and the risk of project fatigue sets-in. Too often, the result is disruption, turnover, and loss of momentum while projects are re-defined and new terms are quoted and agreed upon. We decided to remove this constraint in favor of a more flexible and friction-less model that allows for rapid adaptation at any point during development, an approach that embraces changing requirements, even late in development. This allows stakeholders maximum flexibility to pivot on the fly as knowledge is gained from real world events. Ultimately, projects are delivered sooner with greater accuracy, reflecting actual business needs and market conditions at the time of delivery.
Life happens. No project is immune and there are always bumps along the way. A little preparation, however, goes a long way. We maintain a pool of creative and technical talent that can often jump-in on a moment’s notice. Sometimes, however, we’ll need to onboard a new team member during a project. This generally takes less than a week depending on availability and role requirements.
We transfer your completed assets to you, at which point, you are free to take-over complete control of your project’s ongoing evolution. Or, we can help you manage your new assets under one of our Managed Services programs. That way, you can continue focusing on the things you do best.
V-PLs are experienced, trained project coordinators and managers charged with completing projects. They are not virtual assistants nor do they fill other roles within an organization. They have a singular focus to ensure your project is completed according to your precise requirements. They define tasks in language development teams understand, assigning tasks accordingly and monitoring daily progress. They troubleshoot issues, remove barriers, and empower teams to consistently meet their commitments, optimizing efficiencies at every turn. When tasks fall behind, they identify the root cause and immediately deploy solutions. They review progress, verify quality, communicate daily and maintain team cohesion and alignment. They guide technical and creative professionals to perform their best, instilling a sense of purpose and focus while minimizing distractions, managing conflict, and fostering a positive, productive environment throughout.