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Frequently Asked Questions

Frequently Asked Questions

What types of projects can you complete for me?

We excel at strategic, technical, and creative development, operations, and growth related projects. Examples include new product or start-up launches, marketing, sales and business development, as well as front-end and back-end development, software implementation and systems integration. Operations projects include project and task management training, custom workflow design, and business process automation. Strategic and creative projects include web app design, UX/UI, brand strategy, corporate identity, presentations, sales funnels, marketing collateral, proposal-writing, content, and many other project types.

Is this service a good fit for my business?

Services are best suited for executives, managers, founders, entrepreneurs, and business owners who prefer to delegate their daily project oversight to a skilled project manager who serves as the daily driver and single point of contact accountable for achieving project goals. This generally involves projects requiring frequent communication and tight coordination between multiple parties both internal and external.  

How do I get started?

Send us a brief description of your project. We will schedule a call to learn about your vision and goals.  The first step is developing your Project Plan. This is where we extract your vision into detailed development requirements and ultimately into actionable tasks. This can take as little as a day or two or longer depending on the scope and complexity of your project.   

Once your Project Plan is complete with line-item deliverables, scope, roles, acceptance criteria, and estimated budget, development can begin. If you have an existing team we can embed into your current environment. If you need us to assemble a team for you, we’ll onboard the talent and skills needed to execute. Only after you approve your final project plan, will work begin or you can take your written plan to any other vendor. 

How long will my project take to complete?

Each project is unique with variables that influence timelines. Milestones are agreed-upon each week with pre-defined commitments. Timelines become clearer once your Project Lead (PL) sees how fast the development team is accelerating. When weekly goals are clear, when decision-velocity remains high, when interruptions are kept to a minimum, projects are completed sooner. If multiple stakeholders are involved in the decision process, timelines can be impacted. Additionally, successful completion occurs sooner when teams are wholly focused on your project alone. This insures sustained focus and attention over the course of the project.

How will I know the total cost of my project?

Once we’ve mapped your project in writing, we’ll compile a fully transparent, end-to-end estimate that covers the entire scope of work. Only after you approve the final estimate will development begin. 

What happens if the project estimate comes-in higher than my budget?

There is never any obligation to start your project. Once we map your requirements into a written Project Plan, you will have the information you need to make a final go, no-go decision or to hire another team. If you don’t already have a written project plan, we charge a one-time mapping fee based on the scope and complexity of each project. Even with a well thought-out and detailed project plan, there are always unknowns. In every case, efforts at exhaustive planning invariably result in unnecessary delays and increased costs due to new information discovered along the way. In contrast, we’ve found by planning minimally and adapting on the fly, projects are completed sooner at a lower cost, avoiding delays caused by re-quotes and change-orders. Once your written Project Plan is completed, you are free to hire us or another team to help you execute. 

Who does my Completing Project Lead report to?

Your Project Lead reports to you. They meet with you weekly to review progress, gather feedback, adjust priorities, and define each task in daily coordination with your development team and/or 3rd party vendors. They serve as your single, designated point of contact. They are the glue that keeps everyone rowing in the same direction with agreed-upon commitments and timelines, accelerating progress while ensuring accuracy and quality throughout. 

Can I implement more than one project at a time?

Yes, your Project Lead is capable of managing multiple projects simultaneously, however, because we operate on a fractional basis, weekly rates are quoted based on the unique demands of each project. 

Are there any contracts or hidden fees of any kind?

There are no hidden fees. We charge a flat weekly rate that synchronizes with weekly progress goals. Estimated timelines are provided during the initial mapping step. Our goal is to complete your project exactly according to its specifications, then hand-off the completed work and smoothly transition out. In the process, we train and guide you and your team on how to continue driving progress using the established systems, routines and cadence to maintain momentum. Of course, you are welcome to keep us onboard as long as you like. 

Why don’t you charge one flat rate for the entire project?

We’ve found a fixed-scope approach generally falls short of expectations, disappointing both stakeholders and development teams. Needs and priorities often change mid-stream as business dynamics evolve and the environment shifts. Inevitably, deadlines become moving targets, teams enter “hair-on-fire” mode and project fatigue sets-in. Too often, the result is disruption, turnover, and loss of momentum while projects are re-defined and re-quoted. We decided to remove this constraint in favor of a more flexible model that allows for friction-less collaboration and rapid adaptation at any point during the project, an approach that embraces changing requirements, even late in development. This allows organizations to immediately adapt and adjust course as real-world events unfold. Ultimately, projects are delivered sooner with greater accuracy, more closely reflecting marketplace conditions at the time of delivery.   

What happens if a member of my project team can’t complete their work?

Life happens. No project is immune and there are always barriers along the way. A little preparation, however, goes a long way. We maintain an ever-growing pool of creative and technical talent that can often jump-in on a moment’s notice. Sometimes, however, a new project member is required.  This generally takes a 1-3 days depending on availability and role requirements. 

What happens when my project is completed and delivered?

We transfer your completed assets to you, at which point, you are free to take-over complete control of your project’s ongoing development needs. Or, we can help you manage your new assets under a basic Managed Services agreement. That way, you can continue focusing elsewhere.

What activities will my Completing Project Lead perform and not perform?

Our Project Leads are experienced project managers charged with completing projects. They are not virtual assistants nor do they fill other roles within an organization. They have a singular focus to ensure your project is completed according to your precise specifications as quickly as possible. They communicate and define requirements, milestones, and acceptance criteria in language that creative and technical teams understand, assigning tasks accordingly and monitoring daily progress. They troubleshoot issues, remove barriers, and empower teams to consistently meet their commitments and perform their best, optimizing efficiencies along the way. When tasks fall behind, they identify the root cause and immediately troubleshoot. They review progress, check quality, gather feedback, and maintain strategic alignment with stakeholders. They guide teams toward self-organization, instilling a sense of purpose and focus while minimizing distractions, and fostering a positive, collaborative environment for everyone involved. 

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