Talonvest Capital Inc.

Business Process Improvement + Asana Implementation

How an established real estate brokerage firm with a 40-yr. track record modernized its deal flow process and leveraged technology to improve operational efficiency while improving team health effectiveness.

Client

Client Summary

Talonvest Capital Inc. provides mortgage brokerage services for senior debt, mezzanine loans, preferred equity, and joint venture equity to capitalize ground up construction, value-added acquisitions, and stabilized properties. The company’s active leadership is evidenced by its service on the boards of the Urban Land Institute, SSA Foundation, NAIOP, CA Self Storage Association, and the University of California -Irvine Center for Real Estate.

4-months Project Duration

Clearer visibility over all steps of the deal transaction process

Improved clarity over who is working on what by when

Smoother hand-offs across each step of the deal lifecycle, reducing delays

Critical Work Slowing or Stalled?

We can help.

Team

Deals and transactions are managed by multiple teams consisting of Business Development Associates, Relationship Managers, Business Analysts and Loan Administrators. Teams are designed around the unique attributes of each deal type with shared resources supporting multiple teams.

Challenges

For years, the Company had worked from a dated Publisher file and process flow to manage its various deal stages. Over time, the process map became overly complex and burdensome, whereby meetings occurred, data was entered, filed, then action steps stalled or slowed. Challenges included:

Gaps in visibility and clarity around active and upcoming deals
Over reliance on outdated technology and manual spreadsheets to track deal activities and status updates
Inconsistent deal execution across multiple teams and deal types resulting in unnecessary delays and an inconsistent customer experience
Gaps in process standardization resulting in disparities across multiple teams
Lack of automation to streamline repetitive, time-wasting tasks and activities
Overall need to reinvent and streamline outdated processes leveraging technology to the fullest

Priorities

Create a standardized and streamlined process all teams could follow resulting in a better, more consistent employee and experience
Reduce manual workload and save time so teams aren’t bogged down in repetitive, time-wasting administrative tasks
Bring greater visibility and better tracking of all deals and their transaction status
Reduce deal transaction times across the board

Solution Higlights

Conduct a top-to-bottom review of the current process and define a clear roadmap to streamline
Deploy modern technology to improve visibility around who is working on what by when, while detecting bottlenecks earlier
Automate the distribution and communication of repetitive, time wasting activities such as daily hand-offs and assignments
Reduce communication gaps and lost action items by paring tasks and updates in one place, reducing excessive email and instant messaging
Implement, train, reinforce the consistent routines and habits based on the new workflow
Clearly document the new workflow for scalability and new employee onboarding

“Before Completing came in, we lacked consistent execution and visibility. We needed better technology and a new baseline standard. The systems and processes you helped us implement have been a game changer. My advice to others…commit sooner and trust the team at Completing.”

– Thomas S. Principal, Co-Founder

Results After 120-Days

Clearer visibility over all steps of the deal transaction process
Improved clarity over who is working on what by when
More productive meetings and consistent daily routines resulting in time given back to our team members
Smoother hand-offs across each step of the deal lifecycle, reducing delays
An evolved mindset company-wide that’s embracing the idea of continuous improvement and positive change

“Our Completing Implementor Yago did a fantastic job all the way through, maintaining professionalism and composure throughout, despite some early challenges. He did an absolute A+ Job. Our only regret is we did not act sooner.”